Traveller Protection

AlwaysOnVacation Traveller Protection

Travel with AlwaysOnVacation Traveller Protection

  • Over 65,000 pre-screened holiday rental properties
  • 24 x 7 Customer Service
  • If you pay for your booking using the AlwaysOnVacation Booking System, your payment isn’t released to the Property Owner until 24 hours after you have checked out.
  • If you pay for your booking directly to the Property Owner, you are entitled to £700 of Direct Payment Traveller Protection at no extra cost.

How does AlwaysOnVacation Traveller Protection Work?

AlwaysOnVacation Traveller Protection provides comprehensive protection for travellers during the entire property rental experience – from delivering payment protection, protecting against fraud, pre-screening rental properties, to offering 24-hour customer service support.

Some AlwaysOnVacation properties require you to pay the property owner directly when you book a holiday stay, while other properties have chosen to activate the AlwaysOnVacation Booking System. The AlwaysOnVacation Booking System allows your credit card payment to be held directly by AlwaysOnVacation and isn’t released to property owners until 24 hours after you check in, providing you with further protection.

The AlwaysOnVacation Booking System Traveller Protection protects your payment when you select the “Book It Now” button on the property page and book the property using the AlwaysOnVacation Booking System.

The AlwaysOnVacation Direct Payment Traveller Protection is provided when you select the “Contact The Owner” button on a property page to submit a booking enquiry and book directly with the owner.

 

AlwaysOnVacation Booking System Traveller Protection

The AlwaysOnVacation Booking System allows you to pay for your holiday rental property securely through AlwaysOnVacation.

  • AlwaysOnVacation Booking System Traveller Protection provides total assurance for your holiday property rental.
  • AlwaysOnVacation holds your payment securely until after you have completed your stay.
  • Your booking payment is only released to the property owner 24 hours after check-in.
  • Booking cancellations must be in accordance with the property owner’s policies.
  • Select the “Book It Now” button on properties that have the Booking System enabled in order to activate the AlwaysOnVacation Booking System Traveller Protection for your property rental.

 

AlwaysOnVacation Direct Payment Traveller Protection

For properties reserved directly with the owners, where payment is made directly and not via the AlwaysOnVacation Booking System, AlwaysOnVacation still offers £700 in Direct Payment Traveller Protection, at no extra cost, when the holiday rental is not covered under AlwaysOnVacation Booking System Traveller Protection.

  • Select the “Contact Owner” button, complete your reservation and make your payment directly to the property owner.
  • Register your reservation at http://www.aovnetwork.com/tprotection/renter/register?locale=GB
  • £700 Direct Payment Traveller Protection is provided at no extra cost, with every reservation that is registered. Please be sure to register before making payment to the owner!
  • Additional Direct Payment Traveller Protection is available for a small fraction of your cover amount, starting at £25.